Yes, we are delivering chairs and other products from the Steelcase online store. To protect both our customers and Steelcase employees, our teams will wear masks and gloves, and are equipped with sanitisers during delivery and installation.

Please make an appointment before visiting our showroom, so our team can arrange sufficient space for appropriate social distancing in advance, and be ready to assist you during your visit.

Showroom appointments can be made by email. The Hong Kong showroom is located at 15/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong.

We accept Visa, Mastercard and American Express cards, as well as Paypal. We don’t accept cash payment on delivery.

Unfortunately, not at this time.

Shipping rates vary depending on location, type of product purchase and quantity. For Hong Kong, minimum delivery charge is HK$200 and does not exceed HK$3000. Please refer to the checkout page for a more accurate shipping rate.

At this time, we’re only able to deliver within Hong Kong.

Chairs will come preassembled. Tables and desks will require assembly. Assembly must be done by authorised Steelcase installers, in order to enjoy the warranty.

We discourage self-assembly of our products in order to ensure the appropriate build and safety. Self-assembly will void the warranty.

You will be provided delivery and, where required, installation schedules, by our Customer Care team.

Our Customer Care team aims to contact you, and provide a delivery schedule 3-5 working days from the time you place the order. For further enquiries you can contact our Customer Care team by email, citing the order number from your email order confirmation.

Cancellations can be made within 24 hours of placing the order. Please contact our Customer Care team by email, with your order number, to cancel the order. The order may not be cancelled beyond 24 hours after the order was placed.

To schedule a repair for your product, please ensure to keep your product invoice. Contact our Customer Care team by email to schedule the repair. Include both the invoice number and the product code, which can be found at the bottom of the product.

As we are unable to confirm the condition and authenticity of the product parts, these are unfortunately not covered within the warranty. However, if this was purchased through an authorised Steelcase dealer, you may contact them directly for warranty or repair.